Are you passionate about delivering exceptional customer service and looking for an opportunity to make a significant impact? We are seeking a dedicated Customer Service Representative to join our dynamic team. In this vital role, you will engage with our valued customers and help guide them in selecting the right products for their needs, while ensuring a smooth and satisfactory service experience.

Key Responsibilities:

• Provide detailed quotes and perform order entry, including following up on orders and responding to product and application inquiries from customers.
• Accurately process orders received through various channels, including phone, fax, mail, and email.
• Create and build item cards in the company’s ERP system, ensuring correct input of model numbers, descriptions, pricing, vendor information, product classifications, and lead times.
• Collaborate with the sales team to negotiate pricing, effectively supporting sales efforts and enhancing profit margins.
• Assist outside sales representatives and technical teams with product selection, quoting, estimating, and order creation for various projects.
• Field inbound sales calls and emails, providing timely responses and assistance to customer inquiries.
• Make outbound calls to customers to gather necessary information for completing sales, as well as to resolve any issues related to previous orders.
• Proactively address and resolve customer issues or concerns related to products and services, ensuring high levels of satisfaction.
• Aid customers in navigating the company’s website and catalog, making their experience seamless and informative.
• Oversee literature requests for pricing, data sheets, and other relevant information required by customers.
• Monitor and release web orders promptly.
• Process orders received through customers’ electronic PO portals, acknowledging them as necessary.
• Maintain and expand your knowledge of product offerings listed in our catalog and from our vendors.
• Participate in training sessions and engage in self-study to enhance your industry knowledge and improve your performance.

Preferred Qualifications:

• Educational background of two to four years of undergraduate work, along with an associate’s degree or relevant certification.
• A minimum of one year of experience in a similar customer service capacity.
• Proficiency in Microsoft Office applications, including Word, Excel, and Outlook.
• Capability to learn and utilize specialized company software.
• A general understanding of the industrial process marketplace and its operations.

Join us in this exciting opportunity to contribute to a team that prides itself on exceptional service and support. Apply today to be part of our journey in delivering top-notch products and solutions!