Position: Customer Service Representative
Location: Bartlett, TN
Job ID: 11274-71824
Number of Openings: 5

We are seeking enthusiastic and motivated Customer Service Representatives to join our dynamic team in the heart of Bartlett, TN. This is an exciting opportunity to play a pivotal role in delivering exceptional service and support to our valued customers. As a member of our team, you will be part of an organization that has been a leader in the building automation industry for nearly four decades.

Key Responsibilities:

• Actively promote our product offerings and services, effectively communicating the unique value propositions to our customers.
• Maintain accurate and up-to-date customer and account information within our Salesforce database.
• Establish new customer accounts as per requests received from the Accounting Department.
• Initiate outbound calls to customers for payment information, ensuring smooth transactions and account management.
• Work with the Senior Customer Service Team to escalate and resolve complex cases, ensuring customer satisfaction.
• Release web holds from orders in a timely manner to facilitate order fulfillment.
• Enter portal orders and manage address information for Amazon orders diligently.
• Share front desk responsibilities, contributing to a welcoming environment for customers.
• Serve as an overflow resource for Salesforce team cases, collaborating effectively with peers.
• Participate in training opportunities and engage in self-study to enhance your product and industry knowledge, leading to improved personal performance.

Preferred Qualifications:

• High School diploma or equivalent is required.
• A minimum of one year of related work experience in customer service or a similar field is preferred.
• Strong desire and ability to learn and effectively use company software systems.

This position is ideal for individuals who are passionate about customer service and making a difference in their roles. If you are looking for a rewarding career in a supportive and fast-paced environment, we encourage you to apply and become a part of our success story.

Apply for this Position
Embark on a fulfilling career by joining a team that values innovation, teamwork, and customer satisfaction. Your future starts here. We look forward to your application!