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Service Coordinator

Colorado Springs, Colorado

 

Overview:
Join a dynamic and rapidly growing HVAC service company that takes pride in delivering exceptional customer service and support. We are currently seeking an experienced Service Coordinator for our Colorado Springs branch. This role is ideal for individuals who are looking to be part of a well-respected team and contribute to the success of our operations while ensuring the highest level of customer satisfaction.

Position Summary:
As a Service Coordinator, you will play a vital role in ensuring that our service operations run smoothly and efficiently. You will be responsible for supporting various functions to meet contractual obligations, enhance customer experiences, and achieve financial objectives. Your contributions will be crucial in coordinating activities across teams, managing work orders, and maintaining seamless communication with customers, vendors, and internal staff.

Key Responsibilities: - Foster and maintain positive relationships with clients, vendors, and team members to build rapport and enhance collaboration. - Ensure exceptional customer service at all stages, actively working to exceed customer expectations. - Organize and coordinate workflow, ensuring efficient scheduling and timely execution of service contracts. - Provide administrative support across departments, assisting with accounting, sales, and operational tasks as needed. - Oversee materials and equipment procurement, ensuring timely availability for service operations. - Manage subcontractor relations and administration efficiently. - Participate in customer service dispatching and provide backup support as necessary.

Qualifications: - A proven track record in building productive working relationships in a professional setting. - Commitment to delivering outstanding customer service and a strong focus on satisfaction. - Excellent organizational skills with the ability to manage multiple tasks effectively. - Strong communication skills, both verbal and written, with proficiency in English. - A minimum of 1-3 years of experience in the HVAC or facility service industry.

Minimum Requirements: - Must be at least 18 years of age. - High School diploma or GED is required. - Familiarity with HVAC or facility services is essential. - A valid driver's license and a clean driving record.

Compensation and Benefits: - Competitive starting hourly rate of $22.00 - $25.00, based on experience and qualifications. - Comprehensive medical, dental, and vision insurance plans. - Life insurance and long-term disability coverage. - Flexible spending accounts and a 401(k) plan with profit sharing based on performance. - Tuition reimbursement for professional development and training. - Company-provided cell phone and fuel card. - Paid holidays and a generous Paid Time Off (PTO) program.

If you are a motivated and organized individual with a passion for customer service and a desire to join a supportive and growth-oriented team, we encourage you to apply for the Service Coordinator position. Embrace this opportunity to advance your career in the HVAC service sector while making a meaningful impact.

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